Frequently Asked Questions (FAQs)
Have questions about renting bounce houses, water slides, tents, tables, chairs, or concession machines? You’re in the right place. Our FAQ page covers everything you need to know about delivery, setup, safety, power requirements, weather policies, and rental timelines so you can plan your event with confidence. Please feel free to call us at 434-409-7044 if your question still remains unanswered.
Payment:
Q: Do you require a booking deposit?
A: Yes, a booking fee is required to reserve the booking date. Once you make a selection, you will be required to pay the $100 non refundable deposit to secure the event date.
Q: Is the deposit or paid amount refundable?
A: Deposits are NOT refundable. If there is inclement weather or if you need to cancel, you will be required to reschedule the rental for another date or forfeit the deposit. If you have paid the full balance, you will receive a refund for the amount remaining after deducting the deposit.
Q: How do we pay the remainder of the balance due?
A:The remainder of the balance will be due any time prior to or at delivery before set-up
Q. What types of payment do you accept?
A.We accept all major credit cards as well as checks for payment.
Booking:
Q: What does the price include?
A: 6 hour rental time within our hours of operation (8am-7pm), delivery, setup, a clean and sanitized bounce house, take down, and pick up.
Q: Where do you deliver?
A: Charlottesville, Albemarle County and surrounding areas. Your location may acquire a travel fee.Please call before booking if you are over 30 miles away.
Q: Do you deliver & setup?
A: Yes, we deliver and setup all inflatables on the day of your event.
Q: Can I pick the inflatable up?
A: To ensure proper setup of the inflatable, we do not allow units to be picked up. Upon delivery of the inflatable, we will go over safety procedures and answer any questions you may have.
Q: Why Choose Bounce N Beyond Rentals?
A: With over 10 years of experience in the bounce house rental and party entertainment industry, we know what it takes to deliver a smooth, stress-free event. We focus on clean, well-maintained inflatables, reliable on-time delivery, and friendly professional service you can trust. From backyard birthdays to large community events, our experience, attention to safety, and commitment to customer satisfaction set us apart—so you can relax and enjoy the party.
Q: How far in advance can I book my equipment?
A: You can reserve an equipment as early as you like. All Items are subject to availability. We recommend reserving your inflatable at least a 3 weeks in advance.
Q: Can inflatables be setup indoors?
A: Yes, inflatables can be setup indoors as long as there is enough space and ceiling clearance.All door width then 3 feet or 36 inches.
Q: Can we keep the inflatable overnight?
A: Yes, just look for the (Overnight Rental) booking options to see the fee.
Q: Do you deliver to parks?
A: Yes, we can deliver inflatables to parks that allow it. Pleases check with the city/park you are hosting the event for more details. Most of these parks require insurance and inspections documentation. Please allow us adequate time to get this documentation to the park facility. This usually takes 4-5 days depending on the time of day.
Q: What is an operator/Staffing?
A: An operator is the person in charge of the inflatable while it is being used. The lessee can be the operator for the unit, alternatively you can hire an operator with us who will monitor the inflatables while on site. An operator can be added to your rental when checking out for an additional fee.
After Booking:
Q: Do we have to be present when you deliver?
A: Yes you do need to be present. Our driver will have you sign off on an inspection report and a copy of our rental agreement. You will also need to show us where you would like the inflatable setup. (backyard, front yard, facing the deck, facing out towards the woods etc...)
Q: When will you arrive?
A: We will arrive 1-3 hours before your booking time depending on our schedule for that day.
Q: Do we have to keep the jump plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What are my responsibilities during the party?
A: A responsible adult is required to supervise the inflatable at all times. It is the lessee’ responsibility to inform all participants of the rules and regulations as well as enforcing these rules. (Rules and regulations are found in the Rental Agreement and Liability Waiver)
Q: How many kids can be in the inflatable at one time?
A: Each inflatable has its own maximum capacity. Each inflatable’s capacity is listed on the website inflatable description. As well these limits are listed on each inflatable. We will go over this with you during drop-off and setup.
Q: Can we use extension cords for other items?
A: NO! The blower for the inflatable must be within 50' of an electrical wall outlet. We cannot add extension cords to this. The blowers draw a large amount of power and using excessively long extension cords can cause a hazardous situation as this causes excess heat to build up at the electrical outlet.
Q: Do I need a generator?
A: The inflatables include a 50’ power cord, extension cords are not permitted due to the power draw being too high. If you do not have a wall outlet within 50’ of the inflatable, a generator will be needed and available to rent.
Q: What type of surface can the inflatable be setup on?
A: Grass is the ideal surface to set up the inflatables, however we can set up the unit on pavement, gravel, aggregate, concrete as long as the surface is flat. Tarps will be provided if necessary. WE CANNOT SETUP WATER INFLATABLES ON DIRT!
Q: How is the inflatable secured to the ground?
A: The inflatables are staked to the ground with 12”-24" ground stakes. If stakes cannot be used, 100 lb sand bags will be provided to hold down the unit. It to the renter responsibility to make sure there is no underground utilities, around the location for the inflatable
Q: What should we do to get ready for our inflatable rental?
- Make sure you have adequate space for the inflatable you are renting (the dimensions are listed in the details of the inflatable you are looking at). This is the size of the inflatable we need at least 3-4 feet of clearance all the way around the inflatable.
- Clear the ground of any debris and sharp objects that may be present.
- We prefer you to not cut the grass right before your event as this causes a large amount of cut grass to get in the inflatables.
- If you rented an inflatable with water you are required to have a hose that will reach from your spigot to the inflatable.
Q: How many kids can be in the inflatable at one time?
A: Each inflatable has its own maximum capacity. Each inflatable’s capacity is listed on the website inflatable description. As well these limits are listed on each inflatable. We will go over this with you during drop-off and setup.
Q: Is there a cleaning charge?
A: Normal use of the inflatable will not incur a cleaning fee. If the inflatable is exceptionally dirty and the rules listed have not been adhered to then the lessee will incur a $75 cleaning charge.
Please avoid:
SAND
FACE PAINT
FOOD AND DRINKS
SHARP OBJECTS
Q: What time will my inflatable be delivered?
A: We usually make our schedule a few days before deliveries. We will email you an ETA the day before as well as when we are on route to your location. Our routes change daily and depending on where your location falls on the route will determine your delivery time. We guarantee your inflatable will be delivered and usable during the entire time you have booked. We start deliveries as early as 8:00 AM up until the time you have scheduled. Do not worry if your inflatable is delivered early this will not affect your pick up time.
Q: My Inflatable rental was delivered early, will this change my pickup time?
A: No. Sometimes we need to deliver your inflatable earlier than the time you rented in order to fulfill everyone's rentals for the day on time. If we deliver your inflatable early this will not affect your pickup time.
Q: How long does the water hose and/or extension cord need to be?
A: We will provide a 50ft water hose and a 50ft extension cord.
Weather & Cancellation:
Q: What weather do we not setup in?
A: Heavy rain, thunderstorm/lighting, temperatures below 32 degrees, or winds exceeding 20MPH.
Q: What Is your Cancellation and Rain Policy?
A: There is a $100 deposit due upon time of booking. During periods of severe weather conditions (i.e. rain, high winds, etc) Bounce N Beyond Rentals, LLC reserves the right to cancel your reservation. If your event gets weathered out we will apply your deposit for a future date. If you book an inflatable with us and decide you would like to cancel your reservation your deposit will be applied to a future booking. If you cancel your booking with us less than 7 days before your rental date you agree to forfeit your deposit. We reserve the right to address each booking on an individual basis. Once inflatable(s) leave our facility the full balance of the inflatable rental is foreit.
Q: It is raining on the day of my inflatable rental, What do we do?
In the event of rain or bad weather we usually will update you the morning of your rental. We might email the night before letting you know we are watching the weather.
If the rain is isolated and forecast looks as if there will be clear weather for you to use the inflatable we will send you the following options.
1. We deliver the inflatable however there is a risk that we show up and its pouring rain and we cannot setup the inflatable in which case you would still be responsible for the balance.
2. We deliver the inflatable if it is clear weather and you agree that should it start to rain you will turn off and unplug the inflatable.
3. We reschedule the booking to another date in the future and you can apply your previous payment toward that date.